Empowering Frontline Workers with Technology-Enhanced Training: Real Stories of Transformation
December 2024Frontline workers play a crucial role in community well-being but often face challenges like inadequate training and resources. Technology-Enhanced Training (TET) addresses these gaps with mobile-friendly, interactive, and localized learning solutions. Our programs like Mighty Saksham and EMBED have improved skills, confidence, and service quality, leading to measurable community benefits. Key lessons include promoting blended learning, peer collaboration, and real-time feedback while addressing digital literacy. By integrating TET into long-term strategies, organizations can empower frontline workers to create lasting, sustainable change.
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